PRIVACY POLICY

1. Information We Collect

We may collect the following types of information when you use our website or services:

• Personal information — name, email address, phone number, and business name that you provide when filling out a contact form or booking a consultation.
• Usage data — pages visited, time spent on pages, referral source, browser type, device type, and IP address collected through cookies and analytics tools.
• Communication data — any messages or information you send to us via email or contact forms.

2. How We Use Your Information

• To respond to your enquiries and provide our services.
• To schedule and manage consultations and bookings.
• To improve our website, services, and user experience.
• To send occasional updates or marketing communications (only with your consent).
• To comply with legal obligations.

3. Cookies and Tracking

We use cookies and similar tracking technologies including:

• Google Analytics — to understand website traffic and user behaviour.
• Google Tag Manager — to manage marketing and analytics tags.
• Google Ads — to measure ad conversions and retarget visitors.
• Google reCAPTCHA — to protect our forms from spam and abuse.

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

4. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our website and delivering services. These include hosting providers, email services, analytics platforms, and scheduling tools. These providers are obligated to protect your data and only use it for the purposes we specify.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. You may request deletion of your data at any time by contacting us.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Your Rights

Under the Australian Privacy Act 1988 and applicable laws, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Opt out of marketing communications at any time.

8. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us.